1. Introduction
QCY Bangladesh (operated by iTech Smart LTD) respects your privacy and is committed to protecting the personal information you share with us while browsing, purchasing, or interacting with our website.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
2. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following types of information:
- Full name
- Mobile number and/or email address
- Delivery address
- Order details (products, quantity, price)
- Payment method information (e.g. bKash, card, or Cash on Delivery status — we do not store full card or bKash PIN details)
- Communication history when you contact our support team
- Basic technical information such as IP address, browser type, and device information
3. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Verify orders and prevent fraudulent transactions
- Provide customer support and respond to inquiries
- Process warranty claims, returns, or refunds
- Send order updates, delivery notifications, and important account information
- Improve our website, products, and customer experience
- Send promotional offers or updates, where you have not opted out
4. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to:
- Keep items in your shopping cart
- Remember your preferences
- Understand how visitors use our website
- Improve website performance and user experience
You can control or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.
5. Payment Information
Payments made through our website or authorized partners (such as bKash, cards, or other supported gateways) are processed through secure, third-party payment providers.
QCY Bangladesh does not store your full card number, bKash PIN, or other sensitive payment credentials on our own servers.
6. Sharing Information with Delivery & Service Partners
To fulfil your order, we may share necessary information (such as name, phone number, and delivery address) with:
- Authorized courier and delivery partners (e.g. Pathao Courier)
- Authorized retail or service partners involved in fulfilling your order or warranty service
- Payment processing partners, where applicable
These partners are only provided the information necessary to complete their specific service.
7. Data Sharing with Third Parties
We do not sell or rent your personal information to third parties.
We may share information only where necessary to:
- Fulfil an order or warranty request
- Comply with a legal obligation or valid government request
- Protect the rights, property, or safety of QCY Bangladesh, our customers, or the public
- Work with trusted service providers who assist in operating our website, payments, or delivery (bound by confidentiality obligations)
8. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Customers are advised not to share sensitive financial information through unsecured or unofficial communication channels.
9. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes described in this policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
10. Your Rights & Choices
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal or operational requirements
- Opt out of promotional communications at any time
To exercise any of these rights, please contact our support team through the official contact channels on our website.
11. Marketing Communications
We may occasionally send you promotional messages, offers, or updates via SMS, email, or messaging platforms such as WhatsApp or Facebook Messenger.
You may opt out of receiving marketing communications at any time by contacting our support team, without affecting order-related or transactional messages.
12. Children's Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take reasonable steps to remove such information.
13. Third-Party Links
Our website may contain links to third-party websites, social media pages, or services that are not operated by QCY Bangladesh.
We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
14. Changes to This Privacy Policy
QCY Bangladesh reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations.
Updated versions will be posted on this page with a revised effective date. We encourage customers to review this page periodically.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact our support team through the official contact channels on our website, or reach out to our business team below.