Exchange Conditions
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Report Within 5–6 Hours
If any problem is found with the product, you must inform us within 5–6 hours of receiving delivery to be eligible for an exchange.
❌
Product Mismatch
If the delivered product does not match what you ordered (wrong item, wrong variant/color, etc.), it will be exchanged for the correct product.
Note: Please contact us as soon as possible after delivery so we can arrange your exchange quickly. For issues found after the 5–6 hour window or beyond, please check our Return & Refund Policy or Warranty Policy.
Need to request an exchange?
Contact us with your order details and a photo/video of the issue.