Terms & Conditions

QCY Bangladesh is the official platform for QCY products in Bangladesh, operated and managed by iTech Smart LTD, the authorized distributor of QCY products in Bangladesh.

We are committed to providing customers with genuine QCY products, applicable official warranty support, and reliable after-sales service through our authorized sales and service network.

All QCY products listed and promoted through QCY Bangladesh are intended to be 100% genuine and authentic products supplied through the authorized distribution channel.

Customers are advised to purchase QCY products only from our authorized retail partners or approved sales channels to ensure product authenticity and valid warranty coverage.

QCY Bangladesh is not responsible for products purchased from unauthorized sellers, unofficial marketplaces, or third-party sources where authenticity or warranty eligibility cannot be verified.

We make every reasonable effort to ensure that product names, specifications, images, descriptions, colors, features, and prices displayed on the website are accurate and up to date.

However:

• Product images may slightly differ from the actual product due to lighting, photography, screen settings, or manufacturing variations.
• Product specifications may be updated or changed by the manufacturer without prior notice.
• Available colors or variants may vary depending on stock.
• Minor packaging or design changes made by the manufacturer may not always be reflected immediately on the website.

QCY Bangladesh reserves the right to correct any unintentional errors in product information, pricing, specifications, or availability.

All prices displayed on the website are in Bangladeshi Taka (\u09f3) unless otherwise stated.

Prices may change at any time due to:

• Manufacturer price adjustments
• Import and distribution costs
• Promotional campaigns
• Market conditions
• Government duties, taxes, or regulatory changes

Any price change will not affect an order that has already been officially confirmed, except where an obvious pricing error has occurred.

In the event of a significant technical or system-generated pricing error, QCY Bangladesh reserves the right to cancel the affected order and notify the customer accordingly.

Submitting an order does not automatically guarantee final acceptance of the order.

An order will be considered confirmed after the necessary verification process has been completed by our authorized sales or retail partner.

QCY Bangladesh reserves the right to cancel or decline an order in circumstances including, but not limited to:

• Product being unavailable
• Incorrect or incomplete customer information
• Duplicate or suspicious orders
• Incorrect pricing caused by technical errors
• Unavailability of the selected variant
• Any circumstances beyond reasonable control

If an order is cancelled after payment has been received, the applicable refund process will be initiated according to the relevant payment and refund policy.

Delivery services may be provided through our authorized retail partners or designated delivery partners.

Delivery time may vary depending on:

• Customer location
• Delivery partner
• Product availability
• Weather conditions
• Public holidays
• National or local circumstances
• Unforeseen logistical issues

While we make every reasonable effort to ensure timely delivery, QCY Bangladesh cannot guarantee a specific delivery time unless explicitly confirmed.

Customers are requested to provide a correct and complete delivery address and an active contact number.

Any delay caused by incorrect customer information, unavailable recipients, or failure to respond to delivery calls may result in additional delivery arrangements or charges.

Customers are encouraged to inspect the package carefully upon delivery.

If the package appears significantly damaged, opened, or tampered with, the customer should immediately notify the delivery personnel and contact the relevant seller or QCY Bangladesh support team.

Where necessary, customers may be requested to provide photographs or videos of the package and product for verification.

Eligible QCY products purchased through authorized sales channels may receive the applicable official QCY warranty.

Warranty coverage is subject to the warranty period and conditions applicable to the specific product.

Warranty service may require:

• Valid proof of purchase
• Original invoice or order information
• Product serial number
• Warranty identification/sticker where applicable
• Verification that the product was purchased through an authorized channel

Warranty terms may differ depending on the product category and applicable warranty policy.

Warranty service generally does not cover damage caused by:

• Physical impact or accidental damage
• Broken or cracked components
• Water or liquid damage where the product is not designed to withstand such exposure
• Improper use or misuse
• Unauthorized repair or modification
• Tampering with the product
• Damage caused by incorrect charging or power sources
• Normal wear and tear
• Cosmetic damage that does not affect functionality
• Damage caused by negligence
• Lost or stolen products
• Damage caused by natural disasters or other external circumstances

The final determination of warranty eligibility will be made after product inspection by the authorized service team.

Customers wishing to claim warranty service may be required to submit the product for inspection.

The service team may inspect the product to determine whether the reported issue is covered under the applicable warranty.

Depending on the warranty policy and product condition, the resolution may include:

• Repair
• Replacement of an applicable component
• Replacement of the product
• Other appropriate warranty solutions

Warranty service does not necessarily mean an immediate replacement. The final resolution depends on inspection findings and the applicable warranty terms.

Return or replacement requests are subject to the applicable product and seller policy.

A customer may be required to provide:

• Order/invoice information
• Clear photographs or videos
• Description of the issue
• Unboxing evidence where applicable

Products must be returned in the required condition with applicable accessories, packaging, manuals, and other included items where required.

Products damaged due to customer misuse, accidental damage, unauthorized modification, or improper handling may not qualify for return or replacement.

Where a refund is approved, the refund process will depend on the original payment method and the applicable seller/payment provider's processing procedure.

Refund processing time may vary depending on:

• Payment method
• Banking/payment provider
• Verification process
• Applicable financial institution

Customers will be informed when the refund process has been initiated where applicable.

QCY Bangladesh may occasionally offer promotional campaigns, discounts, gifts, cashback, free delivery, or other special offers.

Promotional offers may be subject to specific terms, including:

• Limited validity
• Limited stock
• Selected products
• Selected sellers or channels
• Minimum purchase requirements
• One offer per customer/order
• Other campaign-specific conditions

QCY Bangladesh reserves the right to modify, suspend, or discontinue any promotional campaign where necessary.

For bulk, corporate, institutional, dealer, or wholesale purchases, customers may contact our authorized business team for special pricing and commercial arrangements.

Bulk orders may be subject to:

• Minimum order quantities
• Special pricing
• Availability
• Advance payment requirements
• Customized delivery arrangements
• Separate commercial terms

Bulk orders are not necessarily governed by standard retail promotional offers unless explicitly stated.

Customers are responsible for providing accurate information during an order or inquiry, including:

• Full name
• Correct mobile number
• Complete delivery address
• Product/variant selection
• Required order information

Customers should carefully review all order information before confirming an order.

QCY Bangladesh will not be responsible for delays or failed deliveries resulting directly from incorrect information provided by the customer.

Customers agree not to use this website for any unlawful, fraudulent, abusive, or unauthorized purpose.

Users must not attempt to:

• Gain unauthorized access to the website or systems
• Disrupt website functionality
• Introduce malicious software
• Copy or misuse website content
• Impersonate QCY Bangladesh or its representatives
• Use the website for fraudulent transactions
• Misuse promotional offers or ordering systems

Any misuse may result in restriction of access and/or appropriate legal action.

All website content, including but not limited to:

• QCY Bangladesh branding
• Logos
• Product images
• Graphics
• Text
• Product descriptions
• Promotional materials
• Website design
• Marketing content

is protected by applicable intellectual property rights.

No content may be copied, reproduced, modified, distributed, published, or commercially used without prior written permission from the respective rights holder.

QCY and related trademarks remain the property of their respective trademark owners.

QCY Bangladesh may direct customers to authorized retail partners for product purchases.

Orders placed through an authorized retail partner may be subject to that retailer's own:

• Order policy
• Delivery policy
• Payment policy
• Return policy
• Refund policy
• Customer service procedures

However, applicable official warranty eligibility remains subject to QCY Bangladesh's authorized warranty terms.

Customer information may be collected and processed where necessary to:

• Process orders
• Provide customer support
• Verify purchases
• Provide warranty service
• Arrange delivery
• Respond to inquiries
• Improve our services

We take reasonable measures to protect customer information and do not intentionally misuse customer information.

Customers should avoid sharing sensitive financial information through unsecured communication channels.

We make reasonable efforts to keep the website available and functioning properly.

However, temporary interruptions may occur due to:

• Maintenance
• Server issues
• Technical problems
• Internet/network failures
• Security incidents
• Third-party service interruptions
• Unforeseen circumstances

QCY Bangladesh does not guarantee uninterrupted or error-free website availability at all times.

QCY Bangladesh shall not be liable for losses or delays resulting from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• Transportation disruptions
• Government restrictions
• Internet or telecommunications failures
• Third-party service interruptions
• National emergencies
• Unforeseen technical failures

Our responsibility in relation to products and services will be limited to the applicable terms of purchase, warranty, return, replacement, and refund policies.

QCY Bangladesh reserves the right to update, modify, or revise these Terms & Conditions at any time.

Changes may be made to reflect:

• Business policy updates
• Legal or regulatory requirements
• New services
• Warranty policy changes
• Website improvements
• Operational requirements

Updated Terms & Conditions will become effective when published on the website unless otherwise stated.

Customers are encouraged to review this page periodically.

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of Bangladesh.

Any dispute arising in connection with these Terms & Conditions will be handled in accordance with the applicable legal framework of Bangladesh.

For product inquiries, warranty-related questions, business inquiries, bulk purchases, or other assistance, customers may contact the QCY Bangladesh authorized support team through the official contact channels provided on our website.

For orders placed through a specific authorized retail partner, customers may also need to contact the respective retailer regarding order status, delivery, payment, return, or refund matters.

By using the QCY Bangladesh website, submitting an inquiry, or purchasing a product through an authorized sales channel, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, please discontinue use of the website and its services.

QCY Bangladesh reserves the right to interpret, enforce, and update these Terms & Conditions as necessary to maintain a secure, transparent, and reliable customer experience.