Return & Refund Policy

At QCY Bangladesh, customer satisfaction is important to us. This policy explains the conditions under which a return, replacement, or refund may be requested for products purchased through our website.

You may request a return or replacement within 3 days of delivery if:

• You received a wrong product (different from what you ordered)
• The product arrived damaged or defective
• The product is missing parts or accessories that should have been included
• The product is a genuine manufacturing defect covered under warranty

Return or replacement requests may not be accepted in the following cases:

• Physical or accidental damage caused after delivery
• Products damaged due to misuse, negligence, or improper handling
• Products with tampered or missing warranty seals/stickers
• Change of mind after the product has been used
• Requests made after the 3-day eligibility window
• Missing original packaging, box, manuals, or accessories (unless the issue is a manufacturing defect)

To request a return or replacement, please contact our support team with the following information:

• Order ID / invoice number
• Clear photos or a short video of the product and the issue
• Unboxing video, if available (recommended for all orders)
• A short description of the problem

Our team will review your request and guide you through the next steps.

Once we receive your return request, the product may be inspected by our authorized service team to confirm the reported issue. The outcome may result in:

• Repair of the product
• Replacement of the product or a specific part
• A refund, where applicable
• Return of the product to the customer if no fault is found

Refunds are issued only in specific situations, such as:

• The product is out of stock and cannot be replaced
• The reported issue is confirmed but a replacement is not available
• An order was cancelled before shipment
• A significant pricing or system error occurred

Approved refunds will be processed back to the original payment method (e.g. bKash, card) or via bank transfer/bKash send-money, depending on how the order was paid.

Once a refund is approved, it is typically processed within 5–10 business days, though the exact time may vary depending on your bank or payment provider.

For orders paid via Cash on Delivery, approved refunds will be sent via bKash or bank transfer to the customer's provided account, as COD payments cannot be reversed directly through the delivery partner.

Issues that occur after the 3-day return window but within the product's warranty period are handled under our official warranty process rather than this return policy. Please see our Terms & Conditions for warranty details.

If you have any questions about a return, replacement, or refund, please reach out to our support team — we're happy to help.