1. Overview
QCY Bangladesh is committed to delivering your order safely and on time, anywhere in Bangladesh. This policy explains how our delivery and shipping process works.
2. Delivery Coverage
We currently deliver all over Bangladesh, including inside and outside Dhaka, through our authorized delivery partners.
3. Delivery Partners
Orders are shipped through trusted courier partners, including Pathao Courier and other authorized logistics partners, to ensure safe and timely delivery.
4. Estimated Delivery Time
- Inside Dhaka: 1–2 business days
- Outside Dhaka: 3–5 business days
Delivery time may vary slightly depending on product availability, your exact location, weather conditions, and public holidays.
5. Delivery Charges
QCY Bangladesh is currently offering FREE delivery all over Bangladesh on eligible orders. Any applicable delivery charge (if introduced for specific promotions or locations) will be clearly shown at checkout before you confirm your order.
6. Cash on Delivery (COD)
We offer Cash on Delivery for most locations in Bangladesh, along with online payment options such as bKash and card payments. Please have the exact amount ready for our delivery agent where possible.
7. Order Processing Time
Orders are usually processed and handed over to our delivery partner within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
8. Delivery Inspection
We encourage customers to inspect the package carefully upon delivery. If the package appears damaged, opened, or tampered with, please notify the delivery agent immediately and contact our support team with photos or videos of the package and product.
9. Delays & Exceptions
While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, such as:
- Severe weather conditions
- Public holidays or strikes (hartal)
- Natural disasters
- Courier partner logistical issues
- Incorrect or incomplete delivery address
- Unavailability of the recipient
QCY Bangladesh is not liable for delays caused by such circumstances beyond our reasonable control.
10. Undeliverable / Failed Delivery Attempts
Our delivery agent will usually attempt to contact you before or during delivery. If we are unable to reach you or deliver the order after reasonable attempts, the order may be returned, and you may be contacted to arrange redelivery or cancellation as per our return policy.
11. Need Help with Your Delivery?
If you have any questions about your order's delivery status or a delivery-related issue, please reach out to our support team through the contact details below, or use our Track Your Order page.