Warranty Policy

Dear customer, from the date of purchase of any product from our shop or online store, you can enjoy warranty benefits up to a specified warranty period. To receive warranty service, the following terms and conditions must be met.

N.B.: The warranty policy applies only to official products purchased from us.
Important: The paper we provide will be considered the warranty card. Whether you call it a bill, cash memo, money receipt, or invoice — if it is lost, you will not be entitled to warranty service.

Terms & Conditions for Receiving Warranty Service

1
The memo of the purchased product must be present. Otherwise you will not be entitled to warranty service.
2
A customer can claim warranty service only once within the specified warranty period of the purchased product.
3
All accessories that come inside the box with the product must be present to receive warranty service.
4
To receive warranty service, you must contact our service page, the “ITECH SMART SERVICE CENTER”, or our page. Your product will be repaired within 7 to 10 working days after we receive it for service. If the product is not repairable or the issue cannot be resolved, we will replace the product. Also, if the product is not in our stock, a solution will be provided upon discussion.
5
No further warranty will apply to a product that has already been replaced under a warranty claim.
Note: If the product has any physical damage, it will not be entitled to warranty service.
More Information

For full details on our warranty service, please visit iTech Smart's official warranty page.

itechsmart.com.bd/warranty ↗
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